Frequently Asked Questions
Everything you need to know about your next favorite pair.
What makes Tommy John products different?
We focus on the 'Adjustment-Free' experience. Our products feature innovative designs like the Stay-Put Waistband and the Quick Draw Fly, using premium fabrics that won't pill or stretch out over time.
How do I find the right size?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored feel.
What is the 'Best Pair Guarantee'?
We believe your first pair should be your favorite. If you aren't satisfied with your first pair of underwear, it's on us. You can keep the pair and we will either send you a different size or issue a full refund.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your order sooner.
What is your return policy for other items?
For all items other than your first pair of underwear, we accept returns of unworn, unwashed items in their original packaging within 30 days of purchase.
How should I care for my Tommy John apparel?
To maximize the longevity of your garments, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.